Multi-channel shoppers are big spenders…

People who shop online and offline, as opposed to those who only shop offline, spend anywhere from 30-60% more on average.

According to recent Nielsen research*, when purchasing high consideration items such as consumer electronics shoppers prefer to browse online than in a local shop.

Over two-thirds of consumers say that they could get a better price online than in a local shop due to the following factors;

  1. It is easier to compare prices online (50%)
  2. Convenience of home delivery (45%),
  3. Comparing retailers (41%),
  4. Ability to choose from a broader selection (40%),
  5. Accessing more product information (40%),
  6. Reading consumer reviews (37%).

The top reasons given for eventually deciding to not buy online were;

  1. Wanting to physically evaluate the product (58%)
  2. Didn’t want to wait for the product to ship (52%)
  3. Didn’t want to pay for shipping & handling (43%)

Source: Nielsen Online.

*Nielsen Online MegaPanel survey May 2008

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